ABOUT THE ROLE

The Business Analyst (Product) plays a critical role in translating business goals into actionable product strategies, ensuring that our digital health solutions maximize patient engagement and align with our mission of global health impact.

WHAT WE OFFER

• A permanent global contract, with fiercely competitive salary
• Relocation support to Vietnam for Expats (financial and practical!)
• Comprehensive private healthcare support from day one
• Individualised career progression and development framework
• Hybrid working - 3 days in the office 
• 14 days PTO, plus national holidays off 
• Quarterly Performance bonus of up to 50% of your monthly gross salary, with opportunity to earn 3x this amount.
• MacBook and associated tech on day one
• An inclusive culture where everybody in the business has direct impact

WHAT YOU WILL DO

• Identify and clarify business goals and product needs
• Create and maintain comprehensive product requirements documentation
• Define product specs, tickets and manage product backlog
• Facilitate collaboration between product and technical teams
• Define UAT and unit tests with the QA team
• Support Product Managers in implementing user research and product designs/ideas testing
• Support Product Managers in improving product analytics to support data-driven product optimization decisions.
• Support Product Managers in analyzing customer feedback and recommend product improvements

WHAT YOU WILL NEED

• 5-10 years of BA experience
• Strong analytical and communication skills
• Experience in software product development requirements gathering
• Proficiency in Agile methodologies
• Good English communication skills
• Ability to work effectively in a fast-paced and high-pressure startup environment
• Bachelor’s degree in Business, Marketing, or Engineering. 
• Figma is a plus

WHY JOIN US?

• Strong and genuinely patient-focused company mission (see below)
• Truly a global start-up with a blend of diverse cultures and backgrounds
• Excellent financial credibility and refreshingly clear future vision
• Phenomenal growth plans and an excellent company spirit
• Regular social events; our football team "Elfie FC" is taking Saigon by storm!
• Dedicated career pathways and training to support your development
• Experienced founders with 20+ years experience in digital health, software, and partnership development in both bluechip and start-up companies - and successful previous exits!

ABOUT ELFIE

Elfie is the first completely free, gamified mobile app that rewards users for monitoring their health. Our vision is to become the world's largest self-reported medical record platform, supporting all therapeutic areas in a single, gamified, and free app for maximum impact.

We have a footprint in 7 countries (Brazil, France, United Kingdom, Turkey, Egypt, Hong Kong, Singapore, and Vietnam), growing to 12 by the end of 2025.

How do we monetize?

We have 2 independent yet synergic business models:

1. Pharmaceutical companies: Elfie's free application is sponsored by pharmaceutical companies, who need to drive treatment adherence and access anonymized real-world data. Pharmaceutical companies cover our company operational costs and the promotion of the application.
2. Insurers and employers: Elfie premium version (aka ElfieWorks) is an employee health program sponsored by employers and insurers. These companies need employees to stay in good health and engaged to increase productivity and keep ever-increasing healthcare costs under control. ElfieWorks is designed and distributed in partnership with a global insurance broker and partner insurers.

What is our culture?

We have one single NorthStar at Elfie: maximising global health impact. It is a measurable KPI that is a function of the number of lives impacted and the level of impact on each individual. Everybody's KPIs across all departments are aligned with this. All our partnerships and revenue streams are also aligned with this.

We have 4 values:

• Patient-first: Whatever goes against our North Star (maximising patient health impact) is eliminated, all ideas and projects are prioritised accordingly.

• Think big: We don’t allow our fears and unknowns to limit our ambition and solutions.

• Take ownership: We are not tasked to execute a process but responsible to find a scalable solution.

• Resilience: We don’t allow challenges and setbacks to lower our motivation and commitment to our mission, regardless of the personal discomfort it means.

Check out the Elfie app:

for Android: https://links.elfie.co/apptester

for iOS: https://links.elfie.co/testflight-i

WHAT NOW?

Apply today for immediate consideration! Know someone who would be a good fit for this role? We’re offering a monetary reward if you refer them to us and they are successful! Contact the Talent Acquisition team for more information: emma@elfie.co