ABOUT THE ROLE

At Elfie, the Product Researcher plays a crucial role in influencing the success of our app by grasping users' needs, guiding product development, keeping up with industry trends, working with various teams, and enhancing the app based on user feedback and research findings.

WHAT WE OFFER

• A permanent global contract, with fiercely competitive salary
• Relocation support to Vietnam for Expats (financial and practical!)
• Comprehensive private healthcare support from day one
• Individualised career progression and development framework
• Hybrid working - 3 days in the office 
• 14 days PTO, plus national holidays off 
• Performance-related bonus 
• Brand new MacBook and associated tech on day one
• An inclusive culture where everybody in the business has direct impact

WHAT YOU WILL DO

• Conduct qualitative and quantitative research to understand user behavior, needs, and pain points
• Design and execute user interviews, surveys, usability testing, and competitive analysis
• Analyze healthcare industry trends, regulatory requirements, and emerging technologies
• Collaborate closely with product managers, designers, and engineers to integrate research findings into product development
• Synthesize and present research findings to stakeholders, translating complex insights into actionable recommendations
• Develop and maintain user personas, journey maps, and research documentation
• Monitor app performance metrics and gather user feedback for continuous improvement
• Stay updated with best practices in UX research and health-tech industry regulations.

WHAT YOU WILL NEED

• 3+ years experience in product research and user research, preferably in mobile applications.
• Excellent communication, analytical, and problem-solving skills. 
• Fluent in both Vietnamese and English - Bachelor’s or Master’s degree preferable.
• Experience in research tools such as Typeform, Maze, Qualtrics, UserTesting, Hotjar, or similar
• Experience with data analysis tools like Google Sheets, Excel, SQL, Python, R, or Tableau is a plus
• Knowledge of privacy and ethics (e.g., HIPAA, GDPR)
• Ability to translate research insights into product strategy and user-centric design improvements
• Experience working in agile product development environments.

WHY JOIN US?

• Strong and genuinely patient-focused company mission (see below)
• Truly global start-up with a blend of diverse cultures and backgrounds
• Excellent financial credibility and refreshingly clear future vision
• Phenomenal growth plans and an excellent company spirit
• Regular social events; our football team "Elfie FC" is taking Saigon by storm!
• Dedicated career pathways and training to support your development
• Experienced founders with 20+ years experience in digital health, software, and partnership development in both bluechip and start-up companies - and successful previous exits!

ABOUT ELFIE

Elfie is the first completely free, gamified mobile app that rewards users for monitoring their health. Our vision is to become the world's largest self-reported medical record platform, supporting all therapeutic areas in a single, gamified, and free app for maximum impact.

We have a footprint in 7 countries (Brazil, France, United Kingdom, Turkey, Egypt, Hong Kong, Singapore, and Vietnam), growing to 25 by the end of 2025.

How do we monetize?

We have 2 independent yet synergic business models:

1. Pharmaceutical companies: Elfie's free application is sponsored by pharmaceutical companies, who need to drive treatment adherence and access anonymized real-world data. Pharmaceutical companies cover our company operational costs and the promotion of the application.
2. Insurers and employers: Elfie premium version (aka ElfieWorks) is an employee health program sponsored by employers and insurers. These companies need employees to stay in good health and engaged to increase productivity and keep ever-increasing healthcare costs under control. ElfieWorks is designed and distributed in partnership with a global insurance broker and partner insurers.

What is our culture?

We have one single NorthStar at Elfie: maximising global health impact. It is a measurable KPI that is a function of the number of lives impacted and the level of impact on each individual. Everybody's KPIs across all departments are aligned with this. All our partnerships and revenue streams are also aligned with this.

We have 4 values:

• Patient-first: Whatever goes against our North Star (maximising patient health impact) is eliminated, all ideas and projects are prioritised accordingly.

• Think big: We don’t allow our fears and unknowns to limit our ambition and solutions.

• Take ownership: We are not tasked to execute a process but responsible to find a scalable solution.

• Resilience: We don’t allow challenges and setbacks to lower our motivation and commitment to our mission, regardless of the personal discomfort it means.

Check out the Elfie app:

for Android: https://links.elfie.co/apptester

for iOS: https://links.elfie.co/testflight-i

WHAT NOW?

Apply today for immediate consideration! Know someone who would be a good fit for this role? We’re offering a monetary reward if you refer them to us and they are successful! Contact the Talent Acquisition team for more information: