Shape The Future of Global Health, from Vietnam 🇻🇳

At Elfie, we’re not just building a health tracking app. We’re changing how people manage their health worldwide. If you're looking for a mission with global reach, real impact, and a team that scales fast and learns even faster, you’ve just found your next move.

We provide relocation support for expats, and a seat at the table of one of Asia’s most exciting mobile health-tech companies.

Curious to learn more about our team, culture, and what it's like to relocate to Vietnam?
👉 Click here to find out more on our careers page!

About The Role

As our User Operations & Content, you will support the day-to-day operations that power Elfie’s user experience. This is a hands-on, cross-functional role focused primarily on user support and operational excellence, while also contributing to content coordination and campaign execution.

You’ll work closely with Product, Growth, Design, and Operations teams to ensure our users have a seamless experience — from resolving support queries to coordinating content assets and assisting with campaign launches.

What You’ll Get

• 🧳 Relocation Support - Discussed on a case-by-case basis

• 💰 Competitive Salary - Offered based on your location and experience

• 💻 Tech Setup - Receiving the equipment and tools you need to do your best work

• 🌱 Growth Opportunity - We support your growth and skill development over time

• 🎯 Bonus Scheme - Performance-related, quarterly paid

• 🌴 Paid Time Off & Public Holidays - Policy varies by country and contract type

• 🏠 Hybrid Working - Typically 3 days in the office per week

• 🍛 Meals & Refreshments (Vietnam Office Only) - We’ve got you covered

What You’ll Do

User Operations & Support (70%)

• Own and manage user/customer support workflows end-to-end with accuracy and strong judgment

• Respond to user inquiries across support channels in a timely and professional manner

• Identify patterns in user feedback and surface insights to Product and Growth teams

• Escalate complex cases appropriately while maintaining clear documentation

• Contribute to improving internal processes and SOPs; proactively suggest workflow optimizations

• Help maintain knowledge bases and support documentation

Content Coordination (20%)

• Coordinate with design and content teams to ensure timely delivery of assets (copy, visuals, push notifications, in-app messaging)

• Support localization and content updates where relevant

• Ensure content aligns with campaign timelines and operational requirements

Campaign Support (10%)

• Assist in the setup and launch of user engagement and gamification initiatives

• Support operational tracking and basic reporting of campaign performance

• Help ensure smooth execution across teams

What You’ll Need

• This role is designed to be flexible and dynamic - ideal for someone excited to learn across functions and take ownership in a fast-paced environment.

• Comfortable working in a fast-moving startup environment with exciting new projects & initiatives

• Strong organizational skills and attention to detail

• Comfortable working with data (basic Excel/Google Sheets)

• Excellent communication skills, both written and verbal

• Self-starter attitude with a bias toward action and iterative learning

• Passion for gamification, digital health, and community-driven experiences

Why Join Elfie?

We're a global start-up that is mission-led, and fiercely product-driven. 

We're building something that improves lives - and we're doing it with a culture of trust, freedom, and high performance.

About Elfie

Elfie is the first completely free, gamified mobile app that rewards users for managing their health. Our goal? To become the world’s largest self-reported medical record platform — across all therapeutic areas.

We operate in 10+ countries today, with plans to expand into 15 by the end of 2025.

📲 Try Elfie for yourself by downloading it on the App Store for IOS or Google Play store for Android.

What Now?

Apply today for immediate consideration! Got someone in mind? We offer a referral reward if your recommendation is hired. Contact Talent Acquisition for more info.